Contact

Support

If the app will not connect, you have found a bug or you want to suggest an improvement, write to us. We reply within one or two business days and try to resolve things in the first message. To help us work faster, include your device model, iOS version and app version.

Email: support@pravilnyvpn.com

Privacy and data-deletion questions

For questions about which data we process and for data-deletion requests, write to privacy@pravilnyvpn.com. Details are in Privacy and Data deletion.

Report abuse or misuse

If you believe the service is being used for unlawful purposes, or you want to report a security problem, write to abuse@pravilnyvpn.com. We review such reports as a priority.

Common support questions

• The VPN will not connect. Update the app, check your internet without the VPN and try another scenario.
• Speed is low. Switch to another scenario or country; speed depends on your network and the distance to the server.
• A specific service does not work. Some services restrict access from certain countries; those are their rules and we do not bypass them.
• Payment questions. Subscriptions and refunds are managed by Apple – see your Apple ID settings.

How we handle messages

A person reads every email. We do not use auto-replies instead of an answer and we never pass your messages to third parties. Your email address is used only to reply to you and is deleted together with the conversation on request.

What is useful to include

• your device model and iOS version;
• the app version (shown in the app settings);
• a short description of what you did and what happened;
• a screenshot of the “What is happening” screen, if you have one.

Please do not send passwords or payment details – we never need them.